Shipping Policy

Shipping Policy

Order Processing

Every order is carefully prepared to guarantee the highest quality and accuracy. Please allow 1 to 3 business days for us to process your order prior to dispatch. Orders placed during weekends or public holidays will be processed on the following business day.

Delivery Timeframes

Standard delivery takes between 5 and 15 business days, varying based on your specific location. We collaborate with reliable shipping partners to make sure your package arrives safely and on time. As soon as your order ships, you will receive a tracking link via email.

Shipping Fees

We proudly offer free shipping on all orders, with no minimum spend required. Your items will be delivered straight to your door completely free of charge.

Placing an Order

  • Select your favorite items and add them to your shopping cart.

  • Proceed to the checkout page and double-check your shipping information.

  • Select your payment method—rest assured, all transactions are processed through our secure, SSL-encrypted checkout system.

  • After completing your purchase, a confirmation email will be sent to you for your records.

Delays & Product Availability

Please keep in mind that delivery times might fluctuate slightly during high-demand peak seasons or due to unexpected global shipping disruptions. Our dedicated team works hard to get your order to you as quickly as possible and will keep you updated throughout the process.

Customer Care

If you need personalized support or have urgent shipping inquiries, please reach out to our Customer Care team at info@evelyns-collection.com. We are always here and happy to help!

Shipping Insurance Policy

At Evelyn's Collection, it is our priority that every order arrives safely and in flawless condition. To give you extra peace of mind, we offer optional Shipping Insurance.

When you add Shipping Insurance to your purchase, you are fully protected against:

  • Lost Packages: If your package is lost in transit or fails to arrive, we will immediately dispatch a free replacement.

  • Damaged Packages: If your order arrives opened or damaged, we will replace the affected products at absolutely no extra cost to you.

How It Works

  1. Simply add Shipping Insurance to your cart during checkout.

  2. If an issue occurs, contact our support team within 7 days of the delivery date (or the expected delivery date).

  3. Provide photographic evidence (for damaged goods) or your tracking details (for lost shipments).

  4. Once your claim is approved, we will ship a complimentary replacement to you right away.

What is Not Covered

  • Incorrect, misspelled, or incomplete shipping addresses provided by the customer at checkout.

  • Packages that are officially marked as "delivered" by the carrier but are subsequently stolen or taken by a third party.

  • Shipping delays resulting from customs clearance processes or carrier-related operational issues.